Frequently Asked Questions
Have questions? We’ve got answers! Explore our frequently asked questions below for quick assistance. Need more info? Reach out to us anytime, 24/7, via Ring or WhatsApp. We’re here to help!
Q: What services does your cleaning company offer?
A: Scrubs offers House cleaning, Kitchen cleaning, Bathroom cleaning, Flat cleaning, Carpet cleaning, Nannies service, Babysitting service, Disinfection, sanitization, and Laundry services.
Q: How do I book a cleaning service with your company?
A: Booking a service is simple! You can either call our customer service hotline or visit our website to schedule online.
Q: Are your cleaners insured and background checked?
A: Yes, all our cleaners are fully insured, background checked, and undergo thorough training to ensure professionalism and reliability.
Q: What cleaning products do you use?
A: We prioritise environmentally friendly and safe cleaning products. However, if you have specific preferences or allergies, we are happy to accommodate your needs.
Q: Can I trust your cleaners in my home or office when I'm not present?
A: Absolutely. Our team is professional, trustworthy, and respectful. We ensure that our staff is reliable and maintain strict confidentiality protocols.
Q: How much does your cleaning service cost?
A: The cost varies depending on the type of service, size of the area, and specific requirements. We offer competitive pricing and can provide a free estimate upon request.
Q: Do you provide female cleaners?
A: Yes, Scrubs provides female cleaners service.
Q: Are Your Cleaners Professionally Trained?
A: Our cleaners are regularly trained to use the latest equipment for cleaning. All of them are professionally trained.
Q: Do you provide per-hour service?
A: Yes! We have different plans to provide per-hour services. You can visit our pricing page for more information.
Q: What is the procedure of Sofa Cleaning?
A: We use shampoo and an extraction process for fabric seats. The leather seats are cleaned using a steam process and polish
Q: How do you dry the rug carpets?
A: We try to remove maximum water from the carpet following the shampoo process using the extraction process. But for it to be completely dry, natural sunlight is necessary. If you don’t have space for the same, we can take the carpets to our facility. Wash, dry, and return in 3 working days.
Q: How long does it take for the sofa to dry completely after cleaning?
A: Complete drying depends on the fabric material and the room temperature. On average, it takes 3-4 hours, but rarely it takes longer too.
Q: What happens if I'm not satisfied with the cleaning service?
A: Customer satisfaction is our priority. If you’re not satisfied, please contact us within a reasonable timeframe, and we’ll address the issue promptly, either by re-cleaning or providing an appropriate solution.
Q: Do I need to provide cleaning equipment and supplies?
A: No, we bring our own professional-grade equipment and supplies. However, if you have specific preferences or products you’d like us to use, please let us know in advance.
Q: Is your Cleaning equipment safe to use?
A: Yes, indeed! Our cleaning equipment is designed with utmost consideration for safety, both for the environment and the items being cleaned.
Q: How often should I schedule a cleaning service?
A: The frequency of cleaning depends on your needs and preferences. We offer one-time, weekly, bi-weekly, and monthly cleaning schedules tailored to suit your requirements.
Q: Are your services available on weekends and holidays?
A: Yes, we offer flexible scheduling and operate on weekends and holidays to accommodate your convenience.
Q: Do you have additional charges for outside Doha cleaning?
A: We offer free transportation in Doha city. If you are outside the city you can contact us for more information.
Q: Are there any additional charges for cleaning services in Qatar?
A: No, there are no additional charges.
Q: Can I customise the cleaning services based on my specific requirements?
A: Yes, you can customise the cleaning services according to your needs. But you have to specify it during the booking time
Q: What are the standard cleaning procedures followed by cleaning companies in Qatar?
A: We provide a high-quality cleaning standard to our customers and full customer satisfaction. We have honed our skills and developed effective cleaning methods that guarantee exceptional results.